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Building better government services from the inside out with Oaklanders.

Building better government services from the inside out with Oaklanders.

Date and Time

Mon, December 11, 2017
3:00 PM – 5:00 PM PST


Greenlining 360 Center
360 14th Street, Oakland CA 94602
Oakland, CA 94602

This event is reposted from the City of Oakland's Event Brite Listing you can see here

Please join the Mayor's Office, Citi Community Development, and the 100RC for the launch of the nation’s Civic Service Design Lab (CDL) dedicated to training government staff and making public services for low-income Oaklanders as effective and accessible as possible.

Our mission is to empower the City of Oakland staff to better meet the needs of Oaklanders through a new model of civic innovation. CDL is the implementation engine of the Resilient Oakland playbook, a community-led resiliency action plan that was built over a 3-year period. CDL's core function is to serve as an in-house service design incubator that enhances civic engagement by training, facilitating, and working alongside those who use and deliver City's critical social services.

By putting people first in every project that we touch, we are committed to ensuring that our public servants, civic leaders, partners, and community alike have the right tools to respond to 21st century challenges.

Join us to learn about CDL's journey and hear from our community members to see our process is being used in practice.

We encourage all residents to attend and invite members of their organizations, neighborhood groups, or city departments. Please forward this invite to your respective partners to share in the event together.*

*Registration required. Event will close at capacity. Please RSVP early!

The venue is wheelchair accessible.

If you need onsite childcare, please fill out this form.

If you need translation services, please email

If you can't make it in person, you can still join us online by registering at this link.




Greenlining’s 360 Center is centrally located in the heart of downtown Oakland’s City Center area. Only 20 minutes away from the Oakland International Airport and 20 short minutes from downtown San Francisco, the 360 Center is conveniently accessible by BART, AC Transit, and local interstate freeways.

BY BART from OAKLAND INT AIRPORT: Make your way to the AIR Bart platform. After exiting the airport near Terminal 1 baggage claim, take the escalator or stairs up one level and wait for the shuttle train. It runs every 6 minutes between 5am to 11pm on weekdays. This shuttle will take you to Coliseum Bart Station where you will need to pay the trip fare of roughly $8. From Coliseum station, you will get on the ‘Richmond’ train towards downtown Oakland. You will exit the train, after 4 stops, at ‘12th Street Oakland City Center’ in Downtown Oakland. The platform is underground and exits give indication of above street names. Once above ground, search for 14th street and Greenlining is just past Franklin Street.

BY CAR from OAKLAND INT AIRPORT: Get on I-880 North from Airport Dr, Bessie Coleman Drive and Hegenberger Road. Follow I-880 North and take Exit 41B toward Broadway/Downtown. Continue on Broadway and take a Right turn onto 14th. The building will be on the left after crossing Franklin Street. Parking rates vary depending on location and length of stay, ranging from $10-$45. Please be sure to place valuables and personal belongings in the trunk or out of sight while parked.


You can reserve your parking and pay online by searching for “360 14th Street, Oakland” on the following websites:

Our address is 360 14th Street in downtown Oakland. We are accessible by car or the local Bay Area Rapid Transit (BART) train system, depending on your location.

Once you arrive at 360 14th Street please enter #201 on the access panel/callbox to the left of the front door and your call will be answered promptly.




We thank our Founding Partner Citi Community Development for their generous support.

We are grateful for the Oakland Fund for Public Innovation and the 100RC for their partnership.

We thank the Greenlining Institute for hosting us.